First class customer and technical service - really grateful to Brian and his team! On a recent trip to Cornwall we were very concerned about an unusual and alarming grating sound from the passenger front wheel area of the car, and very concerned about having to undertake the long drive back to London not knowing the cause. Having contacted Brian, he agreed to look at our car in the next couple of hours. He could not do enough for us to try to find the cause of this issue, including driving the car around, checking the underside of the car, then removing the wheel and finally the brake pad. While this was all looking fine initially, he eventually found a large pebble wedged behind the brake pad, which when removed stopped the alarming noise! We were able to drive all the way back to London without any further concerns. Would definitely use again!